CCTV Service & Maintenance Packages in Cornwall & Devon
Keep Your CCTV System Performing at Its Absolute Best Year After Year
Protecting Your Security - All Year Round
Your CCTV system is only as reliable as the care it receives.
At Jemcom CCTV, we believe that regular maintenance isn’t an optional extra — It Is Absolutly Essential.
Whether you’re protecting a home, business or community site, our Annual CCTV Servicing Plans help ensure your cameras, recorders and connections are always operating at peak performance.
With over 30 years of experience across Cornwall & Devon, our engineers provide comprehensive maintenance solutions designed to keep your system running smoothly, reduce downtime and extend equipment lifespan.
⚙️ Why Regular CCTV Maintenance Matters
Security systems are exposed to the elements 24/7 - Cameras face rain, salt air and fluctuating temperatures.
Over time, image quality can degrade, cables can loosen and power supplies may fail.
Regular servicing not only ensures optimum performance but also:-
- Detects faults before they cause downtime
- Keeps images clear and properly focused
- Reduces the risk of hard drive failure or data loss
- Extends the lifespan of your equipment
- Ensures your system remains compliant with data and privacy standards
💎 Our CCTV Maintenance Packages
We’ve designed three easy options to suit every type of installation — whether a single-camera setup or a large multi-site operation.
🥇 Gold Package – Complete Peace of Mind
- Full Parts & Labour Cover – New-for-old replacements for any faulty equipment
- Unlimited Callouts – Priority response from our qualified engineers
- Annual Preventative Maintenance Visit
- Remote Support & Diagnostics (where available)
- 24/7 System Monitoring Advice
- Discount on Upgrades & Expansions
💰 Pay annually in advance or spread over 12 months via direct debit.
Ideal for: Commercial sites, hotels, schools and high-dependency security systems.
🥈 Silver Package – Balanced Protection
- Like-for-Like Parts & Labour Cover
- Annual Preventative Maintenance Visit
- Priority Callout Booking within 48 hours
- System Performance Report Provided
💰 Flexible payment options available.
Ideal for: Shops, car parks, small businesses and community spaces.
🥉 Bronze Package – Labour Only
- Engineer Labour for Faults & Repairs
- Annual Preventative Maintenance Visit
- Advice on Future Upgrades
💰 A simple and affordable solution for home users and smaller premises.
Ideal for: Domestic systems, garages and basic CCTV setups.
🚨 Emergency Call-Out Service
If you don’t have a maintenance plan, Jemcom still has you covered. Our emergency call-out service for Cornwall & Devon provides rapid assistance for urgent breakdowns, faults, or damage.
We carry spare parts and tools to restore your system as quickly as possible.
🧰 Our Step-by-Step On-Site Service Process
At Jemcom CCTV, professionalism and safety are at the heart of everything we do.
Our service engineers follow a clear process every time they visit your site:-
- Arrival & Check-In – Our engineer introduces themselves to the site contact, confirms areas of access and reviews any safety requirements.
- System Assessment – We inspect the condition of cameras, cabling, and recorders, checking for image quality, focus, and lens cleanliness.
- Safe Working Setup – Ladders or access platforms are securely positioned, safety barriers deployed if necessary, and PPE worn throughout.
- Performance Testing – Every camera is tested for signal strength, night vision performance, and motion detection functionality.
- Recorder & Storage Check – We verify the DVR/NVR settings, recording quality, and backup schedules to ensure continuous operation.
- Firmware & Software Updates – Where applicable, firmware is updated and system optimisation is performed.
- Customer Review – The engineer presents findings, demonstrates the system working, and ensures complete customer satisfaction.
- Service Documentation – A maintenance report is issued for your records, confirming the system’s operational status and any recommendations.
Our team leaves your premises clean, tidy and fully protected - giving you total peace of mind that your CCTV is performing exactly as it should.
📅 Flexible Payments & Easy Renewals
All Jemcom Maintenance & Service Plans can be paid annually upfront or monthly/quarterly by Direct Debit via GoCardless - whichever suits your business best.
Renewals are simple and existing customers receive priority scheduling each year.
🔒 Protect What Matters — Year After Year
Whether you’re securing your home, your business or your community space, regular CCTV maintenance keeps your security investment performing reliably.
Jemcom CCTV’s professional servicing ensures your system is ready when you need it most — no gaps, no downtime, no surprises.
Contact us today to discuss your maintenance needs or to book your first service visit.