Jemcom CCTV - FAQ Hub

Your Questions Answered

Introduction: Why an FAQ Hub Matters

At Jemcom CCTV we know that investing in a security system raises lots of questions.

From legal requirements and data protection rules to technical setup and best practice for businesses and homeowners there’s a lot to consider.

That’s why we’ve built this CCTV FAQ Hub — A one-stop resource that answers the most common questions our customers ask.

Whether you’re a homeowner in Bude, a business owner in Bodmin or on a farm in Launceston, this page will guide you through everything you need to know.

📖 Section 1: CCTV & The Law

Do I need planning permission for CCTV?

In most cases, no. If your CCTV cameras are installed on your own property for security purposes you don’t need planning permission. However:

• Listed buildings or conservation areas may require planning consent.
• Cameras mounted on poles or outbuildings higher than 4 metres could trigger planning rules.
• Public-facing systems may fall under different local authority considerations.

At Jemcom, we always recommend checking with your local council planning office if your property is in a conservation zone.

Can I legally record sound with CCTV?

Technically yes, but it’s heavily restricted under the UK Data Protection Act and GDPR.

• Best practice: Avoid audio recording unless absolutely necessary.
• If used, you must display clear signage that sound recording is in place.
• Businesses must have a legitimate purpose, e.g., preventing staff abuse in public-facing roles.

Most modern systems (including Serage cameras) allow you to disable audio by default.

How long can I store CCTV footage?

This depends on your system’s storage capacity and your purpose for recording:

• General guideline: 30 days.
• Retailers & public premises: Often keep footage for 31–90 days.
• Sensitive sites (e.g., docks, farms with theft risk): May keep longer, with justification.

Remember: under GDPR, you must not keep footage longer than necessary.

Is it legal to have CCTV on my house in Cornwall?

Yes. Homeowners can install CCTV for personal security.

• Cameras should not intrude into neighbours’ gardens, windows, or public pavements without good reason.
• If they do, you are legally considered a Data Controller and must comply with ICO rules (signage, justification, etc.).

📖 Section 2: Technical Questions About CCTV

What is the difference between Analogue, HD, and IP cameras?

• Analogue: Old systems (VHS recording, low resolution).
• HD/TVi: Uses existing RG59 coaxial cabling to deliver up to 4K quality. Perfect for upgrades.
• IP cameras: Connect via Cat5/Cat6 cabling or Wi-Fi, offering advanced features like AI detection and remote access.

Jemcom supplies Serage cameras in both HD and IP — giving flexible options for homes, farms and businesses.

What’s the difference between a DVR and an NVR?

• DVR (Digital Video Recorder): Works with analogue/TVi systems via older RG59 coaxial cables.
• NVR (Network Video Recorder): Works with IP cameras via Ethernet.
• Both record footage onto a hard drive, but NVRs offer more advanced smart features.

How much internet bandwidth does CCTV use?

• Local recording: Little to none, since footage is stored on the recorder.
• Remote access via app: Uses upload bandwidth.
• A single 1080p camera = ~2–3 Mbps upload when streaming live.
• Most UK fibre broadband (including Ultrafast Cornwall Fibre) handles this easily.

Can CCTV work without the internet?

Yes. All systems we install can record locally to a DVR/NVR even with no internet connection.

Internet is only needed for remote viewing or cloud storage.

What happens to CCTV if the power goes out?

Unless you have a backup power supply (UPS), your CCTV will go offline during a power cut.

• Jemcom offers battery backup solutions for farms and businesses in rural Cornwall where outages are common.

📖 Section 3: CCTV for Businesses, Farms & Homes

Why is CCTV important for farms in Cornwall & Devon?

Rural crime (theft of machinery, livestock, and fuel) remains a serious issue.

• PTZ cameras with long-range infrared are perfect for yards, barns and fields.
• Serage’s AI features cut false alarms from wildlife.

Do small shops/stores and larger areas benefit from CCTV?

Absolutely. Jemcom has worked with:

• Premier Stores in Tintagel & Boscastle
• King Arthur’s Car Park in Tintagel

Benefits include:

• Theft prevention
• Staff protection

📖 Section 4: Costs & Installation

How much does CCTV installation cost in Cornwall?

Prices vary depending on:

• Number of cameras
• Resolution (HD vs 4K vs AI)
• Infrastructure

Basic Entry-level systems start from £750, while advanced multi-camera setups can range from £2k to £5k+

Can I spread the cost of CCTV?

Yes. Jemcom offers lease rental packages with 100% tax relief benefits for businesses.

How long does installation works take?

• Home installs: 1–2 days.
• Business/farm installs: 2–5 days.

📖 Section 5: Modern CCTV Features

What is AI CCTV?

Artificial Intelligence allows modern systems like Serage to:

• Differentiate between humans, vehicles, and animals.
• Trigger white light or sirens on detection.
• Send notifications to your phone.

What is remote monitoring?

With Jemcom CCTV, you can:

• View live feeds from motion alerts on your smartphone.
• Play back and download evidence instantly.

What is a doorbell camera and do you supply them?

Yes. Jemcom supplies doorbell cameras with package detection, mobile alerts, and NO monthly fees. These are ideal for homes in rural villages where missed deliveries are common.

📖 Section 6: Data Protection & Privacy

Do I need to put up signs if I have CCTV?

Yes — if your cameras capture public areas or neighbours’ property.

• Signs must be clear, visible, and state the purpose.
• Businesses must also register with the ICO.

Can I give CCTV footage to the police?

Yes. CCTV footage can be shared with law enforcement.

Who can view CCTV footage?

• At home: The homeowner.
• At work: Only authorised staff. GDPR requires strict control over access.

Conclusion: Jemcom CCTV – Here for Cornwall & Devon

CCTV has evolved enormously in the last 30 years — from grainy VHS tapes to AI-powered, App controlled Smart Cameras.

At Jemcom CCTV, we combine our 30+ years of expertise with cutting-edge Serage hardware to give you the best of both worlds: reliability and innovation.